Privacy Policy

1. Introduction

Welcome to WhaSales AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Email address, name, and password
• WhatsApp Messages: Messages sent and received through our platform
• Business Information: Knowledge base content you upload
• Usage Data: Analytics about how you use our service
• Payment Information: Processed securely through our payment providers

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI-powered WhatsApp automation service
• Process your WhatsApp messages with AI responses
• Send you service updates and support communications
• Improve and optimize our service
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Your WhatsApp session data is encrypted and stored securely. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• AI Service Providers: To process messages (e.g., OpenAI, Anthropic)
• Payment Processors: To handle subscription payments
• Hosting Providers: To store and serve your data
• Legal Authorities: When required by law

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Cancel your subscription at any time

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and all associated data at any time.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and maintain your session. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our service.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@whasalesai.com

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