Terms of Service

1. Acceptance of Terms

By accessing and using WhaSales AI ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

WhaSales AI provides AI-powered automation for WhatsApp Business messaging. The Service includes:

• WhatsApp integration via QR code scanning
• AI-powered automatic responses
• Conversation management and analytics
• Knowledge base and template management
• Multi-agent support

3. User Accounts

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Send spam or unsolicited messages
• Violate WhatsApp's Terms of Service or Business Policy
• Harass, abuse, or harm others
• Distribute malware or malicious content
• Engage in illegal activities
• Impersonate others or provide false information
• Scrape or collect data without permission
• Interfere with the Service's operation

5. WhatsApp Compliance

You acknowledge that:

• You must comply with WhatsApp's Terms of Service
• WhatsApp may ban numbers that violate their policies
• We are not responsible for WhatsApp account bans
• You should only message users who have opted in to receive messages
• Customers must message you first (opt-in)

6. Subscription and Payments

Free Trial: New users receive a 3-day free trial with full access to features.

Paid Plans: After the trial, you must subscribe to continue using the Service.

Billing:

• Monthly subscriptions renew automatically
• Yearly subscriptions renew annually
• Lifetime plans are one-time payments with no recurring fees
• All fees are non-refundable except as required by law
• We may change prices with 30 days' notice

7. Cancellation and Refunds

Cancellation: You may cancel your subscription at any time. Access continues until the end of your billing period.

Refunds: We do not provide refunds for partial months or unused messages. Lifetime plans are non-refundable.

8. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance
• Make updates and improvements
• Experience unexpected downtime

We are not liable for service interruptions or data loss.

9. Intellectual Property

The Service, including all content, features, and functionality, is owned by WhaSales AI and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your data but grant us a license to process it to provide the Service.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect and process your data as described in the Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the last 12 months
• We are not responsible for third-party services (WhatsApp, AI providers, etc.)

12. Indemnification

You agree to indemnify and hold harmless WhaSales AI from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent activity
• Abuse the Service

Upon termination, you lose access to your account and data.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration.

16. Contact Information

For questions about these Terms, contact us at:

Email: support@whasalesai.com

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